Ipsos Loyalty - Outlook Reports - March 2010
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Customer relationships in a social media world

Customer Relationships in a Social Media World

Social media have huge potential to reshape customer relationships - and make them stronger. How should companies react?

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The Flight to Value

The Flight to Value

Does the recession mean that value now trumps customer service? Or is meeting customer expectations more important than ever?

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February Political Monitor

Social and Political Trends

The Conservatives remain ahead of Labour in voting intention support, Ipsos MORI's latest Political Monitor survey finds.

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Customer Complaints

To Complain or not to Complain

Who tops the league of nations for complaining? And where in the world are consumers more likely to advise people against a company than make a complaint? Our latest global research reveals all...

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Business Outlook Hub

Business Outlook Hub

We have recently launched a new Business Outlook Hub. This area of our site has been developed as a resource for anyone involved in running a business, service or team in Britain today.

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