- Foreword
Bobby Duffy
First thoughts on this edition and the evolving story of public service reform. - Public service reform
2010-2012
Lauren Cummings &
Gideon Skinner
We explore the current trends in thinking about public service reform, and the public's perception of the key themes. - Delivering public services in a new world: interview with former Secretary of the Cabinet and Head of the Home Civil Service, Lord (Gus) O'Donnell GCB
Ipsos MORI interview
Lord O'Donnell considers how the public sector changed during his time working for three consecutive prime ministers, and the challenges ahead. - The Future of Government Communication
Jenny Grey
Executive Director for Government Communication at No 10 and the Cabinet Office discusses how government communicators seek to employ new techniques across departmental boundaries to achieve their aims. - The primacy of privacy
Harvey Lewis & Anna Beckett
One of Deloitte's research directors joins with us to discuss what citizens feel about the collection, use and sharing of their data. - Driving performance: interview with Tim Kelsey, National Director for Patients & Information, NHS Commissioning Board
Ipsos MORI interview
Tim Kelsey sets out how technology can transform aspects of patients' interactions with the UK's health services. - Towards new modes of giving
Sally Panayiotou
We discuss how technology can transform charitable giving. - Reducing the regulatory burden
Graham Bukowski
We review the role of regulators and how to achieve the right balance between protecting the public and how to act proportionate to risk. - Public services: a Scottish agenda?
Mark Diffley
We consider the impact on public services if Scotland decides on independence and goes its own way.
Understanding Society
Evolving public services,
evolving public opinion
July 2012
In brief
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Editorial team
Bobby Duffy
Gideon Skinner
Anna Beckett
Tom Mludzinski
Chloe Forbes
Design/Graphics
Rita Sexton
e:chloe.forbes@ipsos.com
www.ipsos-mori.com
@ipsosmori