What our clients say

We like people to talk about us! Our clients' views help drive continual improvement and we welcome open discussion and feedback throughout any particular study and in every client relationship. Here are some examples of what people have said about us in the past 12 months:

Understanding client needs

"Understood our customers and the potential sensitivities that could result from the research. Thankfully we received no calls from any customer complaining (as is sometimes the case). Understood the objectives and delivered a questionnaire that pretty much hit the mark first time round. Succinct presentation which addressed the issues appropriately."

John Lewis Partnership, 2007

"They offered suggestions and alternatives to the questions that I was proposing, based on their expertise and experience. This helped me re-asses what the Council was really trying to get from the project."

South Oxfordshire District Council, 2007

"An excellent and professional working relationship has developed over the years, with the key strengths being experience in the field, influencing decision makers and making recommendations for improvement. I also like the fact that it is the same people that have dealt with the CRB survey which has resulted in Ipsos-MORI staff having an excellent level of knowledge of the CRB and how we operate."

Criminal Records Bureau, 2007

Ipsos MORI credibility

"Very effective at suggesting useful lines of questioning and drafting; good at communicating on timings and really good at accommodating late changes/responses over questions and generally fitting in with my timetable. And, of course, a very authoritative source of research on parliamentary opinion."

BBC, 2007

"I worked with Ipsos MORI on a particular strategic project - because I have been impressed with the quality of both input and output. The pro-active approach and ability of individuals to understand what our strategic objectives were - and therefore how we should tackle each element of the project, have been essential. My confidence in their ability is far greater than other organisations who I have worked with. Having Ipsos MORI's name obviously helps with the credibility of the work - which helps with both internal and external audiences"

Axa Sunlife Direct, 2007

"They were the only agency to read the brief fully and listen to all our needs at the briefing meeting. The conduct throughout the project was extremely professional and they were always accommodating with our requests."

BBC Magazines, 2007

"The end presentation was excellent; with the Ipsos-MORI team presenting a very aligned story (qual and quant) with very clear feedback that questioned our creative strategy and made us think in a different way."

Unattributed, 2007

Enthusiastic and interested staff

"The team really went the extra mile on this project. They were interested, engaged, communicated well and worked hard to meet a difficult deadline. Excellent!"

British Red Cross, 2007

"They have enthusiasm that goes wider than just the project in hand; able to look at the whole picture."

Royal College of Physicians, 2007

"The commitment and enthusiasm in immersing themselves in Sainsbury's and our processes and issues was great. The depth of analysis was also excellent. I was really impressed with Ipsos' commitment to learning more about the business and the operation. The team responded really well to changes when we found that things like the frequency weren't right for us. The solution itself was new and innovative."

Sainsbury's, 2007

"The team were enthusiastic and professional at all times."

Orange, 2007

Reliable and rigorous

"Patience and ability to accommodate often quite demanding and competing agendas with sensitivity and understanding. An ability to incorporate a survey design strategy that was reasonably new and innovative and that built upon the work of other researchers. Could be depended upon for last-minute demands for top-line results. An absolute joy to work with and I would hope to repeat the experience given opportunity and funding."

University of Edinburgh, 2007

"There's commitment demonstrated towards the project, hitting deadlines and overall work ethic is high. I feel that Ipsos MORI is generally very much interested and wanting to improve how they work with clients. I respect that a great deal and it generally shows. I've personally seen improvements in the area of account management, service and deliverables both from the London and San Francisco office. This I attribute to sharing of issues on both sides and a willingness to improve. Overall, I like how Ipsos MORI is trying to develop new products to meet our changing needs. This is really something that's important to us. Please keep pushing here, as our challenges are only getting more difficult."

Philips DAP, 2007

"I have dealt with a few research companies now and Ipsos MORI were by far the most efficient. They listened to what we wanted, tailored their solution to meet our needs, did everything to timescales and kept us updated throughout the whole process. We had two dedicated points of contact who both knew the project well and acted quickly on any requests."

Norwich Union, 2007

"The whole project team, all members of the team were extremely helpful, giving all the support and more then we required it, very professional and reliable."

easyJet, 2007