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Online product innovation that benefits the consumer is welcomed by personal finance journalists Online product innovation that benefits the consumer is welcomed by personal finance journalists
Charles Adriaenssens, Head of Financial Services
 22 February 2013
In our latest Financial Statement blog, Charles Adriaenssens says personal finance journalists (PFJs) welcome recent innovative in consumer financial products. Online product innovation that benefits the consumer is welcomed by personal finance journalists

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A complete dissolution of confidence: how it’s not just Britain’s banks that are no longer considered trustworthyA complete dissolution of confidence: how it’s not just Britain’s banks that are no longer considered trustworthy
Chris O'Brien, Research Manager
 27 November 2012
Now it is not just bankers that the public mistrust: Chris O'Brien of Ipsos Loyalty on how the influential are viewed with suspicion by the public. A complete dissolution of confidence: how it’s not just Britain’s banks that are no longer considered trustworthy

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“I am leaving my bank. Who should I switch to?"“I am leaving my bank. Who should I switch to?"
Chris O'Brien, Research Manager
 6 August 2012
Chris O'Brien looks at the power of recommendation and why more people, when asked who they would switch to, do not mention the larger banks. “I am leaving my bank. Who should I switch to?"

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Consumers feel better off in 2012, and are more likely to be in a position to saveConsumers feel better off in 2012, and are more likely to be in a position to save
Chris O'Brien, Research Manager
 5 March 2012
Financial Statement Blog: Chris O'Brien suggests now is the time for financial services companies, and the Government, to encourage consumers to save for the future. Consumers feel better off in 2012, and are more likely to be in a position to save

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Why NPS is brilliant: the art of designing research to stimulate business change in the financial services industryWhy NPS is brilliant: the art of designing research to stimulate business change in the financial services industry
Charles Adriaenssens, Head of Financial Services
 11 October 2011
Charles Adriaenssens says NPS is here to stay. The critical question is: how can we harness the reach of NPS to drive business growth? Why NPS is brilliant: the art of designing research to stimulate business change in the financial services industry

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The customer comes firstThe customer comes first
Chris O'Brien, Research Manager
 10 October 2011
Chris O'Brien reports on the changing outlook of Britain's financial journalists The customer comes first

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Retain and Keep Up, or LoseRetain and Keep Up, or Lose
Chris O'Brien, Research Manager
 9 September 2011
Chris O'Brien looks at how the ICB report may affect the future of retail banking in the UK. Retain and Keep Up, or Lose

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About this blog

Ipsos MORI are passionate about researching the Financial Services sector. Using both traditional and innovative research techniques, we help our clients achieve mutually profitable relationships. More than a blog, The Financial Statement expresses our POV on financial current events and topical issues, with a team of contributors from across our practices providing a well-rounded view. We want our audience to comment on our views and, indeed, to challenge us.

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