The customer comes first
Chris O'Brien, Research Manager
10 October 2011
Chris O'Brien reports on the changing outlook of Britain's financial journalists
Who’s afraid of mobile payments?
Suraya Randawa, Director
20 February 2012
Why are Brits reluctant to use smartphone technology to make mobile payments? asks Suraya Randawa in The Financial Statement blog
Why NPS is brilliant: the art of designing research to stimulate business change in the financial services industry
Charles Adriaenssens, Head of Financial Services
11 October 2011
Charles Adriaenssens says NPS is here to stay. The critical question is: how can we harness the reach of NPS to drive business growth?