The Financial Statement Blog

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Retain and Keep Up, or LoseRetain and Keep Up, or Lose
Chris O'Brien, Research Manager
 9 September 2011
Chris O'Brien looks at how the ICB report may affect the future of retail banking in the UK. Retain and Keep Up, or Lose

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The customer comes firstThe customer comes first
Chris O'Brien, Research Manager
 10 October 2011
Chris O'Brien reports on the changing outlook of Britain's financial journalists The customer comes first

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Why NPS is brilliant: the art of designing research to stimulate business change in the financial services industryWhy NPS is brilliant: the art of designing research to stimulate business change in the financial services industry
Charles Adriaenssens, Head of Financial Services
 11 October 2011
Charles Adriaenssens says NPS is here to stay. The critical question is: how can we harness the reach of NPS to drive business growth? Why NPS is brilliant: the art of designing research to stimulate business change in the financial services industry

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About this blog

Ipsos MORI are passionate about researching the Financial Services sector. Using both traditional and innovative research techniques, we help our clients achieve mutually profitable relationships. More than a blog, The Financial Statement expresses our POV on financial current events and topical issues, with a team of contributors from across our practices providing a well-rounded view. We want our audience to comment on our views and, indeed, to challenge us.

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