Provided excellent advice on the structure of questions and took on board comments from the client.
Alan Miller, Sportscotland
We were a new client and required a flexible approach, together with guidance on how best to target our survey. We felt we were well looked after. Timely response - good follow up - sound advice and guidance - good feedback and context.
Anonymous
Approachability - queries quickly dealt with in a friendly and informative way. Familiarity - The ipsos team know [our organisation] and have some familiarity with other [similar organisations] and the work that they do. Flexibility - willingness to include suggestions to slightly modify the final questionnaire. Good reporting - slides are clear and well thought through.
Anonymous
Listened, understood our needs and then carried out the project with minimum further input from us.
Anonymous
Very professional and responsive when I sent 'question' emails.
Anonymous
Very efficient and self sufficient - did not require constant supervision or guidance. Also displayed complete understanding of my organisations status (embryonic) and did not push for us to commit to more of the survey.
Helenor Fisher, Skills Development Scotland
Extremely customer focused, demonstrating a real understanding of my organisation's work and priorities.
Leon Thompson, EventScotland
Personal approach - Robert Cumming was extremely helpful, quickly understanding what we were looking for and keeping us informed without being pushy. The fact we were able to buy in to an existing established survey was also very useful, as was the fact that various packages were presented to suit different needs and budgets.
Anonymous
Robert offers excellent customer service, and delivery was on time. Updates were excellent and regular.
Susan Gray, Scottish Information Commissioner
Attention to detail, responsiveness, quality.
Iain Bell, Standard Life