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Ipsos MORI Publications

Ipsos MORI is one of the leading political, social and business research companies in the UK and Ireland. We produce many reports and thought pieces which review our research and thinking across a  broad range of topics.

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Disruptive Markets - Navigating the Future July 2010 Ipsos MORI: Summer Business Review: A look across Ipsos MORI research in first half of 2010. Disruptive Markets - Navigating the Future
Engaging Audiences 14 April 2010 Ipsos MediaCT has worked towards developing their own approach to understanding how consumers engage with media brands. Engaging Audiences
Engaging Customers: Creating a virtuous circle 28 November 2013 This report reflects what Ipsos Loyalty has heard during one-to-one conversations with the Ipsos Loyalty Council – around 30 senior leaders in customer management across a range of sectors. Engaging Customers: Creating a virtuous circle
Enterprise Feedback Management 4 July 2013 Venture captalists use EFM to fund specialist software companies to address company and customer needs alike. Enterprise Feedback Management
Getting the Basics Right? - Customer Service in Britain today 5 October 2009 For the third consecutive year, customer service is the top issue people take into account when judging a company (it overtook quality of products/services and honesty/integrity in 2007 and has remained in pole position since). Getting the Basics Right? - Customer Service in Britain today
How Do You Get the Board on Board? 4 July 2013 In this handy ‘how to’, the Ipsos Loyalty Council – a forum of senior customer experience / management professionals from across multiple sectors – offer their perspective. How Do You Get the Board on Board?
Investing for the Good of Society 18 April 2011 This investigates the potential for marketing social investments to mass affluent investors in the UK. Investing for the Good of Society
Ipsos Loyalty Council: Sharpening the senses 18 July 2012 For this report, we spoke to over 30 leading experts in customer management to explore the challenges faced by those managing the customer experience. Ipsos Loyalty Council: Sharpening the senses
Ipsos MORI Business Review of the Year - Green Shoots or False Dawn? 1 December 2010 Our End of Year Business Review looks back at a mixed year for businesses, and explores the trends businesses should look out for in 2011. Ipsos MORI Business Review of the Year - Green Shoots or False Dawn?
Ipsos MORI Retail Flyer 15 November 2010 The impact of the economic downturn upon consumers has increased the importance for retailers to achieve competitive advantage through insight across their business Ipsos MORI Retail Flyer
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