Frontiers of performance in the NHS II
The NHS today increasingly talks about being “patient-centred”; its Chief Executive asks it to “stop looking up to the Department….and start looking out to your local populations and patients”.
How well are those charged with delivery on the ground doing on this, and what factors affect patient perception?
In 2004, Ipsos MORI published our first Frontiers of Performance in the NHS report, exploring what was driving patient perception, and identifying key local factors that had very significant effects on patient perception. This report brings this work up to date, and raises a number of key questions.
We explore those factors underlying the patient experience from a range of patient surveys – both individual aspects of the treatment and care received and more objective performance measures. We add to this with an examination of the geo-demographic factors that are associated with patient ratings – the nature of local population served by the Trusts in question – and ask what role local conditions play in determining patient ratings, as opposed to action by managers.