How Do We Ensure We Maximise Your Performance?

Building on its unrivalled experience conducting research within the local government field, Ipsos MORI works to provide clients and the wider sector with a broader understanding and narrative around the factors influencing customer satisfaction and drivers of performance.

For example, our latest Frontiers of Performance in Local Government IV report provides meaningful analysis around public perceptions of the performance of local authorities, and drivers of these.

"These two reports are a masterpiece of explanation of information from data. I intend to use these two documents widely in the County Council because they fit well with work we are doing on our community strategy."

Frontiers of Performance in Local Government IV: Place shapers or shaped by place? July 2007

This report builds on Ipsos MORI's three previous Frontiers of Performance in Local Government reports to provide the latest and most meaningful analysis available of public perceptions around the performance of local authorities.  We look at performance in light of the local context in which councils are operating, and to then establish accurate and realistic parameters for public satisfaction ratings in each authority, based on the performance of other authorities operating in similar circumstances. 

If you would like to order a copy of this report please contact a member of the Local Government Unit.  It is free to Ipsos MORI clients and £200 for others.

Physical Capital: Liveability in 2005

Ipsos MORI's latest report on liveability shows that public concerns about quality of life remains focused on street crime. The first report in 2002, "The Rising Prominence of Liveability — Are we condemned to a life of grime?", reviewed what really mattered to people about the areas where they live. It showed basic problems such as litter, kids hanging around on street corners, dumped vehicles and vandalism having a significant, damaging effect on quality of life.

Three years on, Ipsos MORI has revisited the liveability issue — and its analysis is encouraging. Ipsos MORI's research suggests work by central and local government over the past four years is now being recognised by the public — but there is still a long way to go.

If you would like to order a copy of this report please complete this form. It is free to MORI clients and £100 for others.

The Frontiers of Performance in Local Government III

This report builds on MORI's two previous Frontiers of Performance in Local Government reports to provide the latest and most meaningful analysis available of public perceptions around the performance of local authorities. We look at performance in light of the local context in which individual councils are operating, and to then establish accurate and realistic parameters for public satisfaction ratings in each authority, based on the performance of other authorities operating in similar circumstances.

In 2003-2004, 55% of residents were satisfied with their council, a drop of 10 percentage points on the same performance indicator as measured in the 2000-2001 exercise, but some bucked the trend.

If you would like to order a copy of this report please complete this form. It is free to MORI clients and £200 for others.