Reforming Public Services

Ipsos MORI is at the heart of providing evidence for reforming public services, particularly in the light of budgets being reduced. We work closely with core Departments such as the Cabinet Office, HM Treasury and HMRC, as well as carrying out work with other important audiences, such as policy makers across Whitehall, think tanks, the interested private sector and the media.  Our work explores how much both the general public and public servants understand and support reforms, and how successfully they are communicated and delivered.

Our research and expertise goes further, and covers broader issues that shape the delivery of public services in modern society. These include the underlying relationship between government and the governed, trust, the local/national perception gap, and how to engage the public in the policy-making process.  

The breadth of the public service reform agenda means that much of the work we do touches on issues relevant to achieving world class public services:

• Civil service reform is an important driver of public service transformation. We have helped many public sector clients understand their stakeholders and engage their employees. We have also explored the importance of high quality leadership in the public sector.
• Customer insight and engagement is vital to ensure services are being designed around those who use them.
• Understanding the wider context for reform by exploring changes in peoples’ attitudes and behaviours, and examining how public services should respond to meet these challenges. Our research has explored cross-cutting issues such as levels of trust, perceptions of empowerment and the impact of place, among many others.