The Financial Statement Blog
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Delivering great customer experiences: three steps to business transformation
Matthew Chatterton, Research Director
25 March 2015
Britain’s businesses leaders believe it is time to raise their game in delivering a great service experience to their customers. But what should they be doing to make a difference? Giving their employees the stories and tools to really make a difference for customers, says Matthew Chatterton of Ipsos Loyalty.
What has the recession done to the British workplace?
Jonathan Nicholls, Head of Employee Research
13 November 2014
As we climb out of one of the deepest recessions the country has seen, Jonathan Nicholls, head of Employee Research, has been looking at how the recession has changed the workplace.